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The award-winning tool for decoding human interaction, to connect to others and build a positive working environment.

Process Communication Model

The Process Communication Model® (PCM) allows every one of us to predict stress behavior, implement prevention strategies and reinforce positive changes. 

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Process Communication Model - Core topics (PCM - English)

Build better relationships within your team and organization

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Process Communication Model - Core topics (PCM - English)

Patricia Patricia

Process Communication Model - Advanced skills (PCM - English)

Boost your motivation and conflictmanagement skills

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Process Communication Model - Advanced skills (PCM - English)

Edith Edith

We believe that quality of life will improve if people can make genuine connections.

The accredited Process Communication Model® program for leaders, managers and coaches:

What is PCM?

The Process Communication Model helps you to observe your own and other people's behavior and understand our different personalities and preferences. Practicing PCM means learning to effectively adapt the things that you say, do, and show, and make the most of every conversation, every situation, every day.

This is how it works

PCM is the premier tool for decoding human interactions. It differentiates among six personality types, which we all have in us: Thinker, Persister, Rebel, Promoter, Harmonizer, and Imaginer. Each type has its own strengths and preferences. A different combination takes center stage in every one of us. Practice PCM in four steps:

What you learn:

  1. Be aware of your personality

Understanding your preferences means knowing what you need to be in a good place. It will help you to manage your stress and take care of yourself.

  1. Recognize what other people do, say, and show

Observing other people's recognizable behavior reveals their preferences and the best way to approach them.

  1. Adapt your communication style

Based on what you observe, you will know what to do, say, and show, so that you can make a genuine connection that works for you both.

  1. Build stronger relationships

With positive daily interactions at work, in meetings, video calls, presentations, social situations - and at home too.

Truly connect to others, build better relations and a better positive working environment

Step 1: start with the PCM 1 Core Topics training.
Step 2: continue with PCM 2 Advanced Skills.
Step 3a: PCM Coach Certification program is the final step to mastery to apply PCM in coaching, organized by PCM directly.
Step 3b: Another option is to get certified as a trainer with PCM Trainer Certification so that you can train people in PCM. 

About the PCM program

Core Topics

The Process Communication Model® (PCM) is the leading tool for decoding human interactions. Use PCM to identify and leverage our differences. And make a difference for yourself, and others. In every situation and setting, every day

Communication is never one-size-fits-all. In PCM 1 Core Topics you will discover the logic behind human behavior and experience how to apply the communication model directly. You learn how to become the best version of yourself - and how to bring out the best in the people around you at work, in your coaching or at home.

By the end of this course

PCM 1 Core Topics provides you with insights and skills to: 

  • Make decisions and act with greater self-awareness.
  • Decode other's behavior and communicate effectively.
  • Boost productivity by understanding what motivates others.
  • Spot miscommunication early and turn it into effective collaboration.
  • Build stronger relationships by really connecting.
PCM - Core topics

Advanced Skills

In PCM 2 Advanced Skills, we go one layer deeper in experiencing the power of the Process Communication Model®. You are familiar with the broad applicability of PCM. In this follow-up training you learn to decode the behavior of others even better, especially when it comes to miscommunication, motivation and conflict.

By the end of this course

PCM 2 Advanced Skills provides insights and skills to:

  • Identify miscommunication by keen observation.
  • Analyze written communication and read between the lines.
  • Adapt your communication style to the preferences of others.
  • Recognize emotional patterns and prevent miscommunication.
  • Prevent stress from escalating into conflict
  • Turn negativity into productivity.
  • To discover how and why motivations can change overtime.
PCM - Advanced skills

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Who is this training for?

PCM is designed for coaches, leaders, managers or professionals who have the desire to communicate better (among themselves). If you want to increase the success rate of your projects, create an inclusive and diverse environment, reduce stress and unleash more energy in your team or workplace: PCM is the tool for you. Are you a leader and do you want to connect to the best in everyone on a daily basis with fun and increased motivation and.productivity? PCM matches your learning needs. PCM - Core topics

Essence

Process Communication Model® (PCM) is the leading tool for decoding human interactions. Use PCM to identify and leverage our differences. And make a difference for yourself, and others. In every situation and setting, every day You will discover the logic behind human behavior and experience how to apply the communication model directly. You learn how to become the best version of yourself - and how to bring out the best in the people around you.

ICF accreditation

The PCM 1 Core Topics and PCM 2 Advanced Skills training programs are part of the PCM Coach Certification. The PCM Coach Certification is accredited by the International Coach Federation (ICF). All ICF certified coaches get the following CCE units: PCM 1 – Core Topics is 5 Core and 6.5 Resource Development CCE units PCM 2 - Advanced Topics is 6.5 Core and 4.25 Resource Development CCE units PCM - Coach Certification

About PCM

PCM was developed by American clinical psychologist, Dr. Taibi Kahler in the late 1970’s. As a researcher of Transactional Analysis, he discovered universal patterns of distress behavior and identified the conditions that individuals need in order to thrive. In addition, Kahler also discovered six personality types that allows every one of us to predict stress behavior, implement prevention strategies and reinforce positive changes.

Kahler made PCM available for coaches and trainers worldwide, resulting in a network of over 4,000 trainers and coaches in 54 countries. So far, over 1.4 million people have enjoyed the benefits of PCM.

Our partnering PCM-distributors Process Communication Nederland and Kahler Communications Germany are exclusive distributors of the Process Communication Model® for The Netherlands, Belgium, Austria, Germany and Switzerland. With a thriving community of over 250 certified PCM professionals they support to use the effective tools of PCM to increase the quality of life through effective communication and self-management. 

Competence Training Institute, part of Schouten & Nelissen, is proud to be the license partner of PCM to offer the Process Communication Model training programs in the Netherlands, Germany, Switzerland, Austria, Belgium (Flanders) and Virtual via Zoom.

PCM and Competence both believe that we can choose for positivity, utilizing our differences and making a difference for ourselves and others. Big and small. At work, and at home. Because every conversation can ignite a change. 

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