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Boost your motivation and conflictmanagement skills

Process Communication Model - Advanced skills

  • Better decode yourself and others based on the Process Communication Model®
  • Practice conflict management and difficult situations
  • Part two of the ICF-accredited PCM Coach Certification program

PCM2 Advanced Skills is designed for coaches, leaders, managers or professionals who want reduce miscommunication and stress and deepen their communication skills. If you want to delve deeper into motivation, predict daily and long-term stress, want to connect with teams, increase involvement and discover behavioral patterns, PCM2 will give you the tools you need. 

Classes on location or virtual? You make the choice!

If you opt to enroll this training on location, we provide a safe learning environment. Read everything on Or do you prefer online? You will meet your trainer and the other participants in the 'virtual class'. We guarantee the same quality and results. Read all about it on

Should you have any questions, please contact us. Call +31 (0)418 682 938 or send your e-mail to We’d be happy to help you.

Over 40 years of experience
ICF Certified
Awarded "Best Training Institute"

You will learn this in Process Communication Model - Advanced skills

What you learn

Individual motivations

Using the PCM profile as a key, you will be able to unlock your understanding of how each personality type and phase has its own motivations and accompanying emotions. This awareness can predict and protect against long-term or intense distress and its potential destruction

Failure patterns

With a highly attuned distress detector, you will be able to identify emotional patterns that lead to failure or that delay success in your own and others’ everyday lives. This insight can be deployed to bring an end to non-communication, miscommunication, and conflict.

Context clues

Understanding personality types, you will be able to gather more clues about what people are really expressing in intense situations, conversations, or digital exchanges. This skill can transform any context into an opportunity to recognize disengagement  and then reroute and respark a connection.



PCM 2 provides insights and skills to: 

  • Identify miscommunication by keen observation
  • Analyze written communication and read between the lines
  • Adapt your communication style to the preferences of others
  • Recognize emotional patterns and prevent miscommunication
  • Prevent stress from escalating into conflict 
  • Turn negativity into productivity
  • Discover how and why motivations can change when we phase


Process Communication Model - Advanced skills (PCM - English)

In PCM 2 Advanced Skills, you learn to sharpen your skills at decoding human behavior, particularly as it concerns miscommunication, conflict, and how motivations in everyday life can change over time. Delve more deeply into stress signals and behaviors, experiencing how to masterfully exit destructive scenarios and ultimately prevent them. Working with real-life cases you practice intervention and conflict resolution techniques.



Training course 

Your investment in this training course is € 1725,00 (excluding 21% VAT). 

Are you following the training privately or through a VAT-exempt organisation (e.g. government, healthcare institution or bank)? Then we offer you the advantageous option of not paying VAT, but only a surcharge of 10% on the training and that which is inextricably linked to the training. Your investment is then € 1897,50. You can indicate this during your registration (online or by telephone). 

Facility costs

You pay a total of € 262,50 (excluding VAT) for the use of the accommodation, coffee/tea and an extensive buffet lunch. If a course day is given virtually, the facility costs will be canceled.


You will receive an invoice upon receipt of your enrollment form. Please insure payment is settled within 30 days or before start of the training, at the latest.


Training days

The PCM2 is a 3-day training course. Admission to this program is charged at a daily rate. You are not obliged to stay at the venue overnight, but you may stay in the hotel if you wish. If you would like to book one or more overnight stays at the venue and/or dinners, please contact the venue directly. Competence cannot book overnight stays and/or dinners on your behalf.

Process Communication Model - Advanced skills (PCM - English) Workshop:

  • Day One from 9:30 PM to 5:30 PM
  • Day Two from 9:30 AM to 5:30 PM 
  • Day Three from 9:30 AM to 5:30 PM

Process Communication Model - Advanced skills (PCM - English) Virtual:

  • Day One from 9:30 PM to 5:30 PM
  • Day Two from 9:30 AM to 5:30 PM 

2 weeks later:

  • Day Three from 9:30 AM to 5:30 PM


De maximale groepsgrootte van deze training is 21 deelnemers.

ICF accreditation 

The PCM 1 Core Topics is part of the PCM Coach Certification. The PCM Coach Certification is accredited by the International Coach Federation (ICF). Upon completion of the PCM 1 and PCM 2, participants are eligible for ICF Continuing Coaching Education (CCE) points. 

About ICF

The International Coaching Federation (ICF), established in 1995, is the worldwide leader dedicated to advancing the coaching profession by setting high standards, providing independent certification and developing a global network of credentialed coaches. 


At the end of the Process Communication Model - Advanced skills (PCM - English) course, you will receive a certificate which shows that you participated.

Request incompany trainingsadvice

Are several colleagues facing the same challenge? Then 'incompany' is the ideal option. This course or training can also be organized within your organization. We then adapt the exercises and examples to the practical situation in your organization.

Benefits of Incompany

  • Efficient - You bring the knowledge and competences of entire teams to a higher level in one go.
  • High efficiency - The specific learning objectives and wishes of your colleagues are central.
  • Assurance - We use current practical situations for optimal assurance of learning goals.
  • Always - You decide when we organize the course or training.
  • Everywhere - We organize the course or training wherever you want. Inside or outside your organization.

Start now with Process Communication Model - Advanced skills

Choose your date and location

Wednesday 8 June 2022 Wed 8 June 2022
VIRTUAL CLASS (EN) | 21 seats available
Class days & times
  • Wednesday 8 June 202209:00 - 17:00
  • Thursday 9 June 202209:00 - 17:00
  • Thursday 23 June 202209:00 - 17:00
Wednesday 24 August 2022 Wed 24 August 2022
EINDHOVEN (NL) | 21 seats available
Class days & times
  • Wednesday 24 August 202209:30 - 17:00
  • Thursday 25 August 202209:30 - 17:00
  • Friday 26 August 202209:30 - 17:00
  • Holiday Inn Eindhoven
  • Veldmaarschalk Montgomerylaan 1

Questions or advice

Contact us directly

Call: +31 (0)418 68 29 38 Send message
Training advisor

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