Patricia Patricia

Build better relationships within your team and organization

Process Communication Model - Core topics

  • More effective collaboration and conversations
  • Connect with others in a world that is always on
  • Part one of the ICF-accredited PCM Coach Certification program

PCM1 is designed for coaches, leaders, managers or professionals who want to communicate better and with more impact. If you want to increase the success rate of your projects, create an inclusive and diverse environment, connect to the best in everyone, reduce stress and unleash more energy in your team or workplace: PCM is the tool for you.

Choose in-person or online

When you register, you can choose for an in-person course at one of our venues. Or, register for an online course in the 'virtual classroom'. Which do you prefer? With the 'virtual class' we guarantee the same quality and results. You can read it on

Over 40 years of experience
ICF Certified
Awarded "Best Training Institute"

You will learn this in Process Communication Model - Core topics

Selfunderstanding and resilience

Using the PCM profile, you will be able to view yourself through a prism of personality strengths and preferences. This self-understanding can shine light on situations in everyday life, which may enable you to truly fulfill your needs, duties, and dreams.

Social intelligence

With deepened self-knowledge, you will be able to decode others’ behaviors and motivations. This awareness can guide you to adapt what you say—and how—to interact most meaningfully with others, including those you once struggled to communicate with.

Stress management

Knowing your own and others’ most effective communication styles, you will be able to spot the first signs of miscommunication and reconnect to get back in sync. This ability to prevent misunderstandings and disengagement can help bust stress and all its unproductive behaviors.



PCM 1 provides you with insights and skills to:  

  • Make decisions and act with greater self-awareness
  • Decode other's behavior and communicate effectively
  • Boost productivity by understanding what motivates others
  • Spot mis-communication early and turn it into effective collaboration
  • Build stronger relationships by really connecting


Process Communication Model - Core topics (PCM - English)

The Process Communication Model® (PCM) is the leading tool for decoding human interactions. The power of PCM is that it fits into any form and setting. In PCM 1 you will discover the logic behind human behavior and experience how to apply the communication model directly. You learn how to become the best version of yourself - and how to bring out the best in the people around you at work, in your coaching or at home.


Training course 

Your investment in this training course is € 1880,00 (excluding 21% VAT). 

Are you following the training privately or through a VAT-exempt organisation (e.g. government, healthcare institution or bank)? Then we offer you the advantageous option of not paying VAT, but only a surcharge of 10% on the training and that which is inextricably linked to the training. Your investment is then € 2068,00. You can indicate this during your registration (online or by telephone). 

Facility costs

You pay a total of € 262,50 (excluding VAT) for the use of the accommodation, coffee/tea and an extensive buffet lunch. If a course day is given virtually, the facility costs will be canceled.


You will receive an invoice upon receipt of your enrollment form. Please insure payment is settled within 30 days or before start of the training, at the latest.


Training days

The PCM1 is a 3-day training course. Admission to this program is charged at a daily rate. You are not obliged to stay at the venue overnight, but you may stay in the hotel if you wish. If you would like to book one or more overnight stays at the venue and/or dinners, please contact the venue directly. Competence cannot book overnight stays and/or dinners on your behalf.

Process Communication Model - Core topics (PCM - English) Workshop:

  • Day One from 9:30 PM to 5:30 PM
  • Day Two from 9:30 AM to 5:30 PM 
  • Day Three from 9:30 AM to 5:30 PM

Process Communication Model - Core topics (PCM - English) Virtual:

  • Day One from 9:30 PM to 5:30 PM
  • Day Two from 9:30 AM to 5:30 PM 

2 weeks later:

  • Day Three from 9:30 AM to 5:30 PM


The maximum group size for the training course is 21 participants.

ICF accreditation 

The PCM training programs are accredited by the International Coach Federation (ICF) for Continuing Coach Education (CCE). All ICF certified coaches get the following CCE units:

PCM 1 – Core Topics is 5 Core and 6.5 Resource Development CCE units

PCM 2 - Advanced Topics is 6.5 Core and 4.25 Resource Development CCE units

About ICF

The International Coach Federation (ICF), established in 1995, is the worldwide leader dedicated to advancing the coaching profession by setting high standards, providing independent certification and developing a global network of credentialed coaches. 


At the end of the Process Communication Model - Core topics (PCM - English) course, you will receive a certificate which shows that you participated.

Request incompany trainingsadvice

Unlock the potential of your organization

Would you like to grow as a team? Or do you see a need to work on the same learning needs with a group of colleagues? We can also facilitate our training programs inhouse. For example at your own location or at your preferred schedule. Together with our sister organization Relevance Learning we can also offer tailormade solutions which we co-create with you to meet your specific wishes and needs.

Benefits of Incompany training:

  • Efficient - You bring the knowledge and competences of entire teams to a higher level in one go.
  • High efficiency - The specific learning objectives and wishes of your colleagues are central.
  • Assurance - We use current practical situations for optimal assurance of learning goals.
  • Always - You decide when we organize the course or training.
  • Everywhere - We organize the course or training wherever you want. Inside or outside your organization.
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Start now with Process Communication Model - Core topics

Choose your date and location

Monday 5 September 2022 Mon 5 September 2022
Class days & times
  • Monday 5 September 202209:30 - 17:00
  • Tuesday 6 September 202209:30 - 17:00
  • Wednesday 7 September 202209:30 - 17:00
  • Dorint Airport-Hotel Zurich
  • Riethofstrasse 40
Friday 16 September 2022 Fri 16 September 2022
Class days & times
  • Friday 16 September 202209:30 - 17:00
  • Saturday 17 September 202209:30 - 17:00
  • Sunday 18 September 202209:30 - 17:00
  • Postillion Hotel & Convention Centre Amsterdam
  • Paul van Vlissingenstraat 8
Wednesday 5 October 2022 Wed 5 October 2022
Class days & times
  • Wednesday 5 October 202209:00 - 17:00
  • Thursday 6 October 202209:00 - 17:00
  • Wednesday 19 October 202209:00 - 17:00
Friday 21 October 2022 Fri 21 October 2022
Class days & times
  • Friday 21 October 202209:30 - 17:00
  • Saturday 22 October 202209:30 - 17:00
  • Sunday 23 October 202209:30 - 17:00
  • Courtyard Berlin City Center
  • Axel Springer Strasse 55
Wednesday 2 November 2022 Wed 2 November 2022
Class days & times
  • Wednesday 2 November 202209:30 - 17:00
  • Thursday 3 November 202209:30 - 17:00
  • Friday 4 November 202209:30 - 17:00
  • Pentahotel Vienna
  • Margaretenstraße 92
Friday 18 November 2022 Fri 18 November 2022
Class days & times
  • Friday 18 November 202209:30 - 17:00
  • Saturday 19 November 202209:30 - 17:00
  • Sunday 20 November 202209:30 - 17:00
  • Postillion Hotel & Convention Centre Amsterdam
  • Paul van Vlissingenstraat 8
Thursday 1 December 2022 Thu 1 December 2022
Class days & times
  • Thursday 1 December 202209:30 - 17:00
  • Friday 2 December 202209:30 - 17:00
  • Saturday 3 December 202209:30 - 17:00
  • Holiday Inn Munchen - Unterhaching
  • Inselkammerstrasse 7 -9
Monday 12 December 2022 Mon 12 December 2022
Class days & times
  • Monday 12 December 202209:00 - 17:00
  • Tuesday 13 December 202209:00 - 17:00
  • Tuesday 10 January 202309:00 - 17:00

Questions or advice?

Contact us directly

Call: +31 (0)418 68 29 38 Send message
Nathalie Sloos
Business Development Manager

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