All Schouten & Nelissen websites
Pexels Karolina Grabowska 5882696 Pexels Karolina Grabowska 5882696

Getting comfortable with uncomfortable feelings

Dealing with emotion and aggression

8.5 average rating
  • Become the master of your own emotions, without suppressing your true feelings
  • Learn to keep your cool and de-escalate emotionally charged situations
  • Identify and avoid common pitfalls when dealing with emotional interactions

Nobody is perfect. Yet when we understand the causes of difficult emotions, both in ourselves and in others, we are much better prepared to deal with them whenever they occur. This course welcomes all individual performers and project leaders for an opportunity to get to know yourself and others from a new perspective.

Over 40 years of experience
LPI Accredited
Specialist in Learning and Development

You will learn this in Dealing with emotion and aggression

As human beings, we’re all largely driven by emotions. But what happens when negative emotions like rage or sadness take over? Bringing emotionally charged situations like these to a positive conclusion takes sensitivity, self-awareness and an understanding of the interpersonal dynamics at play. This course helps you identify emotions and their triggers, so you’re prepared to actively deal with them.

We’ve all been upset or hurt in the past by emotional experiences. To learn to stay in control when emotional situations arise, it’s important to learn about emotions in a safe environment. This course is carefully designed to improve your emotional intelligence without retraumatizing or reopening old wounds. Our method-based, constructive approach empowers you to overcome conflict going forward.


  • Your colleagues benefit from the emotional intelligence you contribute
  • Your colleagues feel safe and comfortable exchanging ideas with you
  • Your colleagues understand and respect your boundaries


Some of the topics you’ll learn about in this course include understanding the functions of emotions, their benefits and downsides, recognizing and dealing with four types of emotional and aggressive behavior, and techniques for neutralizing conflicts and de-escalating situations. You will also learn how to keep listening, show understanding, name behavior and set boundaries, as well as how to safely end conversations that may escalate into harmful situations.


Training course

The price of the training course is € 1.500,00 (excl. 21% VAT).

Do you pay the invoice yourself? Then you automatically get a beneficial advantage. No 21% VAT will be charged. The price will then be € 1.500,00.

Facility costs

The price for the use of the accommodation, coffee/tea and an extensive lunch buffet is € 87,50 (excl. VAT). You obviously do not pay any facility costs if you choose the online course in the 'virtual class'.

Payment method

You or your organization will receive a digital invoice from Competence Training Institute – a Schouten & Nelissen company, which can be paid via bank transfer. Or use the payment link in the email for an internet or credit card payment (Mastercard or Visa). Please ensure that payment is made within 30 days of the invoice date and at the latest before the first day of class.


Training Days

The Core program is a blended learning journey (in partnership with CrossKnowledge) that forms the foundation for your skills. Relevant for professionals who are new to a skill and are ready for an in-depth learning experience. It is a 11-week program where you will receive ongoing support by a facilitator. During the 11 weeks you will get 1 day of group training, virtual peer coaching and online learning sessions.

Face to face training set-up:

  • Week 1 Welcome Kick-off session and 360 effect scan
  • Week 2 Online Learning
  • Week 3 Online Learning
  • Week 4 Online Learning
  • Week 5 Face-to-face training from 9:30 AM to 5:30 PM
  • Week 6 Online Learning
  • Week 7 Virtual Peer coaching
  • Week 8 Online Learning
  • Week 9 Online Learning
  • Week 10 360 Effect Scan
  • Week 11 Online toolkit, certificate and evaluation

Virtual training set-up:

  • Week 1 Welcome Kick-off session and 360 effect scan
  • Week 2 Online Learning
  • Week 3 Online Learning
  • Week 4 Virtual facilitator led training 1/2 day
  • Week 5 Online Learning
  • Week 6 Virtual facilitator led training 1/2 day
  • Week 7 Online Learning
  • Week 8 Virtual Peer coaching
  • Week 9 Online Learning
  • Week 10 360 Effect Scan
  • Week 11 Online toolkit, certificate and evaluation


The maximum group size for the training course is 12 participants.

Gold accredited learning provider by LPI

Relevance Learning is a Gold accredited learning provider issued by the Learning and Performance Institute (LPI), for its commitment to high quality process improvement in the provision of learning, development and training services to clients.


On completion of the training course and subject to attendance and active participation, Relevance Learning will award a certificate. Our certificates are highly regarded in the business community.

Request incompany trainingsadvice

Unlock the potential of your organization

Would you like to grow as a team? Or do you see a need to work on the same learning needs with a group of colleagues? We can also facilitate our training programs inhouse. For example at your own location or at your preferred schedule. Together with our sister organization Relevance Learning we can also offer tailormade solutions which we co-create with you to meet your specific wishes and needs.

Benefits of Incompany training:

  • Efficient - You bring the knowledge and competences of entire teams to a higher level in one go.
  • High efficiency - The specific learning objectives and wishes of your colleagues are central.
  • Assurance - We use current practical situations for optimal assurance of learning goals.
  • Always - You decide when we organize the course or training.
  • Everywhere - We organize the course or training wherever you want. Inside or outside your organization.

Start now with Dealing with emotion and aggression

Choose your date and location

Wednesday 22 May 2024 Wed 22 May 2024
Class days & times
  • Wednesday 22 May 20249:00 - 10:30
  • Wednesday 12 June 20249:30 - 12:30
  • Wednesday 26 June 20249:30 - 12:30
Monday 29 July 2024 Mon 29 July 2024
Class days & times
  • Monday 29 July 20249:00 - 10:30
  • Monday 19 August 20249:30 - 12:30
  • Monday 2 September 20249:30 - 12:30
Thursday 5 September 2024 Thu 5 September 2024
Class days & times
  • Thursday 5 September 20249:00 - 10:30
  • Thursday 26 September 20249:30 - 12:30
  • Thursday 10 October 20249:30 - 12:30
Tuesday 12 November 2024 Tue 12 November 2024
Class days & times
  • Tuesday 12 November 20249:00 - 10:30
  • Tuesday 3 December 20249:30 - 12:30
  • Tuesday 17 December 20249:30 - 12:30
Friday 6 December 2024 Fri 6 December 2024
Class days & times
  • Friday 6 December 20249:00 - 10:30
  • Friday 10 January 20259:30 - 12:30
  • Friday 24 January 20259:30 - 12:30

Do you need help?

Contact our Program Advisors if you have any questions. Our team can help you!

Call: +31 (0)418 68 29 38 Contact
Jacqueline Metselaar
Program Advisor

Download brochure

  • Stay informed
Ontwerp Zonder Titel 3