Privacy Policy

General
For the purposes of the activities of Competence Training Institute, a subsidiary of Schouten Company, privacy-sensitive data is recorded. Competence Training Institute handles this data in accordance with the provisions of the General Data Protection Regulation ("AVG"), the Implementation Act AVG ("UAVG"), the Telecommunications Act and other applicable laws and regulations. Competence Training Institute also acts in accordance with the professional code for psychologists of the Netherlands Institute of Psychologists (NIP) and follows the guidelines of the NVAO (Netherlands Flemish Accreditation Organization) for accredited Higher Education. In addition, it has a seal of approval from the NRTO (Dutch Council for Training and Education). In addition, all employees of Competence Training Institute are subject to an internal code of conduct which also includes provisions for the protection of all privacy-sensitive data.

Processor
Processor responsible for this personal data is Competence Training Institute, a subsidiary of Schouten Company B.V., based in Zaltbommel.

What personal data are processed, for what purpose and on what basis?

Competence Training Institute generally processes the following personal data of participants:

• name, first names, initials, titles, gender, date of birth, address, zip code, city, telephone number and e-mail address.

In addition, Competence Training Institute still collects the following data from other third parties, to the extent necessary:

• BSN number, other contact details in agreement, bank details.

If it is a website visit, Competence Training Institute processes the following data:

• the browser type and browser version you use; the operating system of your end device; your IP address; the time of your server request; your individual user ID and your browsing behavior on the website.

Processing of said personal data is carried out on the basis of execution of agreement for the following purposes:

• Perform any work related to enrollment and participation in any training, education, coaching, personal testing and/or scans related to, for example, leadership training or a corporate internal project;
• fulfilling requests for information;
• performing all other work and operations incidental to the business of Competence Training Institute;
• Providing access to online learning portals;
• publicizing information about participants through our own website / learning portal;
• The calculation, recording and collection of costs associated with the requested service (including the placing of claims in the hands of third parties);
• Meet requirements Tax Administration;
• Paying invoices for services rendered.

Processing of the personal data mentioned above and additional personal data mentioned below is done on the basis of a legal obligation for the following purposes:

• Compliance with accreditation and certification criteria, if required. If the implementation or application of any other law requires it, the nationality and place of birth of the participant will also be processed in the process;
• meet the accreditation criteria of the NVAO, intended only for accredited higher education and specifically concerns a curriculum vitae and copy(s) of diplomas obtained from prior courses.

Processing of the personal data listed above and additional personal data listed below is done on the basis of legitimate interest for the following purposes:

• performing statistical analysis to improve services and for internal business information;
• Placing functionally necessary and analytical cookies to make our website function properly;
• When a communal meal is arranged for on-site meetings, details of any food allergies are requested;
• data relating to the course, organization and study results achieved in the learning paths.
• Data of teachers and supervisors insofar as this data is relevant to the organization and delivery of assignments, coaching and training.

Processing of the personal data mentioned above is based on consent for marketing purposes:

• To send information via a web form, when you complete it;
• To set analytical, preference, marketing and other cookies on our website;
• To contact you to answer your questions, explain our activities or invite you to a meeting;
• To keep you informed of our activities in your area(s) of interest.

How long will data be stored?
Competence Training Institute retains personal data no longer than necessary for the purposes for which the personal data are processed. Personal data is kept in accordance with Dutch tax law for a maximum period of, 7 years after completion of the last education, training or coaching for the purposes indicated, or so much shorter as required by law.

After an expired retention period, your personal data will be deleted unless we request your consent for further communication. Your data will be deleted without delay at any time upon your request.

Provision of data to third parties
Competence Training Institute only discloses data to third parties if required by law or if there is a processing agreement between Competence Training Institute and the third party and the latter processes personal data upon Competence Training Institute's explicit instruction.

Cookies and third party websites
Competence Training Institute has its own website under www.competence.org. and uses cookies on it. What these are and what they are used for can be found in the separate cookie statement here.

Our website contains some links to websites and Social Media Plugins of other parties. Competence Training Institute is not responsible for the way these parties handle your data. Please refer to the privacy statement or privacy policy of the party in question.

Your rights and contact information
Under the AVG, you have a number of rights that you can exercise. These are the right to inspection, right to rectification, right to deletion, right to processing restriction and right to portability of your personal data. In addition, in a number of cases you can object to the processing of your personal data. For a detailed explanation of these rights, please refer to the website of the Personal Data Authority (AP) (www.autoriteitpersoonsgegevens.nl).

Your data is carefully managed by Competence Training Institute. If this is not the case, or if you have other questions regarding your privacy, please contact our Privacy Officer, in principle free of charge. This can be done in writing: Competence Training Institute B.V., attn. Privacy Officer, van Heemstraweg West 5, 5301 PA Zaltbommel; via email: privacy.officer@sn.nl.

Competence Training Institute will verify your identity internally, but if this cannot be confirmed (sufficiently), we will contact you. Competence Training Institute will respond to your request within 30 days anyway.

If you have a complaint, you can also always contact the AP through their website.

Changes
Competence Training Institute may change this privacy statement at any time. The latest version can be found on our website at www.competence.org.

This version is dated 12 June 2025.