The following terms and conditions of delivery apply in full to agreements with SNR Schouten & Nelissen Recovery B.V. or Schouten & Nelissen B.V.
Article 1: Definitions of terms
In these conditions, the following terms are defined with an initial capital letter:
Client: the natural person or legal entity who negotiates with the Contractor about the granting of an Instruction to perform work or who has in any way (whether or not via the Contractor's website) given an Instruction to perform work.
Contractor: SNR Schouten & Nelissen Recovery B.V. or Schouten & Nelissen B.V.
Instruction: the instruction given by the Client to the Contractor for services provided to individual and groups of participants of one organisation or Client, for which a separate offer is prepared and in respect of which an Agreement is formed between the Parties.
Training/course: standard group training/courses, online learning programmes, meetings, master courses and modules, pre-master and master programmes as stated in the training guide and on the Contractor's website, where participants can register for training/courses on an individual basis.
Research: research by the Contractor for the benefit of individual and groups of participants of one organisation or Client for which a separate offer is made and for which an Agreement is formed between Parties.
Personal goal-setting interview: a (telephone) interview between the Contractor and a potential participant in a Training/Course in which the learning objectives of a Training/Course are aligned with the learning wishes of the participant. This interview is part of the Training/Course and is a condition for participation.
Start time of the Training/Course: the Personal goal-setting interview.
Start time of the Instruction: the first invoiceable performance of the Instruction.
Cancellation/Rescheduling: ending/rescheduling the Instruction for a Training/Course or the rescheduling of the start time of the Instruction.
Parties: The Client and the Contractor jointly.
Coaching: individual guidance
Article 2: NRTO
The Contractor is a member of the Dutch Council for Training and Education [Nederlandse Raad voor Training en Opleiding (NRTO)]. These general terms and conditions of delivery are in line with the general terms and conditions and the code of conduct of the NRTO.
Article 3: Applicability
3.1 These terms apply to all agreements entered into with the Contractor. The applicability of the general terms and conditions of the Client, by whatever name, are hereby expressly rejected.
3.2 Deviations from these terms and conditions are only binding if and as far as they have been agreed between the Parties in writing.
3.3 If these terms and conditions are also drawn up in a language other than Dutch, the Dutch version will be binding in the event of any dispute.
Article 4: Formation of the agreement
The agreement between the Contractor and the Client for following a Training/Course is formed by the legally valid signature by the Client of the appropriate registration or application form, or by the written confirmation legally valid signed by the Contractor, or by written confirmation by the Contractor to the Client of their application or Instruction sent by telephone or email.
The agreement between the Contractor and the Client is formed by the legally valid signature by the Client of the offer drawn up by the Contractor, or by the legally valid signature of the written confirmation by the Client, or by the legally valid written confirmation by the Contractor of the telephone registration or Instruction of the Client.
4.3 Non-binding nature of the offer
All offers and quotations of the Contractor shall not be binding until an agreement has been formed between the Parties in respect of that offer.
Article 5: Performance of the agreement
5.1 The Contractor is entitled to:
5.2 Insofar as the offers submitted by the Contractor are partly based on information provided by the Client, the Client guarantees that it has provided all essential information to the best of its knowledge for the design and performance of the work offered. The Client shall ensure that all data, which the Contractor indicates is necessary or which the Client should reasonably understand to be necessary for the performance of the agreement, is provided to the Contractor in good time. The Contractor will perform the services to be provided by it to the best of its knowledge and ability and in accordance with professional standards and on the basis of the state of the art known at that time.
5.3 The Contractor is not liable for loss of whatever nature as a result of the Contractor’s reliance on incorrect and/or incomplete information provided by the Client unless it should have been apparent to the Contractor that such information was incorrect or incomplete.
5.4 If it has been agreed that the agreement will be performed in phases, the Contractor may suspend the performance of those parts belonging to a next phase until the Client has approved the results of the preceding phase in writing.
5.5 Duration and conclusion of Research
Article 6: Cancellation or rescheduling
6.1 Distance contract
If the Client is a private individual, the Client has the right to terminate this agreement without stating reasons during 14 calendar days after the formation of the distance contract. In case of a distance contract that exclusively relates to registration for a Training/Course via website or telephone, the period of 14 calendar days starts on the day of registration.
6.2 Training/Course by the Client (if B2B, business market)
6.3 Training/Course by the Client (if private individual/consumer)
6.4 Instruction and/or Research by the Client
Article 7: Cancellation or change by the Contractor
The Contractor is entitled to cancel the Training/Course or to refuse participation of a Client or the (replacement) participant appointed by the Client without having to state reasons, in which case the Client is entitled to a refund of the full amount it paid to the Contractor.
Article 8: Prices
Prices are non-binding unless included in a written agreement as referred to in Article 4. The most current prices can be found on the website www.sn.nl.
Article 9: Payment Training/Course, Instructions, or Research
9.1. The Contractor will charge the payment owed by the Client by means of an invoice. The Client must make the payment due no later than 30 days after the invoice date in the manner indicated by the Contractor, without the Client being able to invoke suspension or set-off due to a (presumed) shortcoming in the performance of the instruction accepted by the Contractor to which the invoice relates, unless expressly agreed otherwise. If the invoice is sent by the Contractor to the Client less than 30 days prior to the Training/Xourse, Instruction or Research, the Client must arrange immediate payment, in any case prior to the (first) date on which the Training/Course, Instructions or Research takes place. In the event of no, incomplete or late payment, the Contractor may refuse the Client access to the Training/Course in accordance with the provisions of Article 9.5.
For special promotions such as last minutes, the payment owed must also been made before the start of the Training/Course.
9.2. When participating in a master module, the Contractor will charge the training fee owed by the Client in 1 instalment by means of an invoice. The Client must make the payment due no later than one month prior to the start of the Training/Course in the manner indicated by the Contractor, without the Client being able to invoke suspension or set-off due to a (presumed) shortcoming in the performance of the Instruction accepted by the Contractor to which the invoice relates, unless expressly agreed otherwise. If the invoice is sent by the Contractor to the Client less than one month prior to the master module, the Client must arrange immediate payment, in any case prior to the (first) date on which the master module starts. In the event of no, incomplete or late payment, the Contractor may refuse the Client access to the master module in accordance with the provisions of Article 9.5.
9.3. The travel and arrangement/accommodation costs as well as recommended literature in connection with participation in a Training/Course or instruction are not included in the course price, unless expressly agreed otherwise in writing.
9.4. If the Client does not pay the invoice(s) sent by the Contractor within the agreed term, it will be in default without any notice of default being required. From the due date, the Contractor is always entitled to charge the statutory interest and the collection costs actually incurred in accordance with the Voor Werk II report [containing guidelines for calculating extrajudicial collection costs], without prejudice to the Contractor's right to compensation for other loss attributable to the Client.
9.5. If the Client is in default as a result of late and/or incomplete payment, the Contractor is entitled to immediately suspend the performance of the Instruction, including the right to refuse participation in the Training/Course.
Article 10: Suspension and termination
Both parties may terminate the agreement in writing at any time. In that case the parties must observe a reasonable notice period.
The Contractor has the right to refuse the participation of the Client, or the participant designated by the Client, in a Training/Course or (customised) Instruction or to suspend the performance of the Instruction if the Client has not fulfilled its payment obligation on time, without prejudice to the provisions in Article 14.
Article 11: Copyright
11.1 Models, techniques, tools, including software, used in the performance of the work, and included in the result, are and remain the property of the Contractor. Publication may only take place after permission has been obtained from the Contractor. The Client has the right to reproduce documents for use within its own organisation, as far as this is in line with the purpose of the Instruction. The copyright on brochures, project material and training and course material published by the Contractor remains vested in the Contractor, unless another copyright holder has been indicated in the work itself.
11.2 The copyright on everything arising from the Contractor's work, including but not limited to proposals, reports, statistics, research data, data files and other documents and generated data, vests solely in the Contractor, unless otherwise agreed in writing. The Contractor also retains the right to use the knowledge gained through the performance of the work for other purposes, as far as no confidential information is disclosed to third parties.
Article 12: Takeover of personnel
The Contractor's employees are bound by a non-competition clause during the employment and for two years after the termination of the employment, which prohibits them from carrying out work for the Contractor's business relations. As a result, the Client is prohibited, without the Contractor's prior written permission, from employing current and former employees of the Contractor during the aforementioned period, or from making use of their services in any other way, in whatever legal form, for no consideration or against payment. This also applies to the situation in which the former employee is employed by a third party.
Article 13: Liability
13.1 The Contractor will carry out the Instruction to the best of its knowledge and ability and in accordance with the Code of Conduct of the Netherlands Council for Training and Education (NRTO). By doing so, the Contractor guarantees the good quality of the performance of the work.
13.2 The Contractor accepts no liability whatsoever towards Client for any damage/loss except in the event that its liability insurance covers the loss and as far as the insurer pays out in the relevant case.
13.3 Outside the cases referred to in paragraph 2, liability shall be limited to the amount invoiced for the performance causing the damage/loss or, if it concerns a continuing performance agreement, to the invoice amount over a period of 6 (six) months. Under no circumstances will the compensation amount to more than €11,344 excl VAT.
13.4 Insofar as sports and comparable activities form part of the agreement entered into with Contractor, participants in such activities must assess for themselves whether they are physically and conditionally capable of participating responsibly in such activities. The Contractor expressly excludes any liability for damage/loss as a result of participation in such activities, both towards the Client and towards the Participant. The provisions of paragraphs 2 and 3 of this article shall apply accordingly.
13.5 Any liability on the part of the Contractor for indirect damage/loss, including consequential damage/loss, lost profit, and loss due to business interruption, is explicitly excluded.
13.6 The Contractor will never be liable for damage/loss resulting from:
Article 14: Personal data processing
14.1 The basis for personal data processing is the performance of the agreement with the participant/Client as included in these General Terms and Conditions of Delivery.
14.2 The purpose for which the Contractor process personal data is related to the services provided, namely the development, maintenance and provision of training, education, advice, coaching and research, with the aim of personal, team and organisational development.
14.3 All personal data obtained from the participant/Client within the framework of the agreement will be treated as strictly confidential by the Contractor in accordance with prevailing privacy laws and legislation.
14.4 The research data obtained by the Contractor from the Client may possibly be used, in anonymised form, for (scientific) research activities. The data can accordingly be published, whereby no mention is made of the exact origin of the data without the express permission of the Client. By granting the Instruction to the Contractor, the Client also grants the Contractor permission to use the data generated by the Contractor for the purpose described above and in paragraph 2.
14.5 Personal data is entered in the Contractor’s client database and is used to keep the data subject informed of training/courses and other products and services of the Contractor. The data can be made available to all brands of the Contractor. If the participant indicates not to want to receive information other than about their own training, this request will be honoured immediately, and the participant's data will no longer be used for this.
14.6 Inspection, correction, and removal
Participants have the right to view, correct or delete personal data. Article 10 of the privacy statement explains how this right can be exercised.
14.7 The processing of personal data provides information about the use of the training and training services and is therefore also used to generate non-personally identifiable information in the form of statistical and other overviews for management, policy, and research purposes.
14.8 The full privacy statement can be found on: www.SN.nl.
Article 15: Providing personal data to third parties
15.1 Personal data will never be provided to third parties unless:
15.2 The Contractor may engage third parties to process personal data. The Contractor obliges these third parties to act in accordance with the Contractor's privacy conditions, which are laid down in a document as referred to in Article 14 of the Personal Data Protection Act.
15.3 Personal data will not be sold to third parties.
Article 16: Transfer of data to a third country
For the proper performance of the agreement with the Client/Participant, the Contractor may store personal data in, or transfer it to, countries that do not offer guarantees for an adequate level of protection as referred to in Article 77, paragraph 1 of the Personal Data Protection Act. In doing so, the Contractor will, as far as possible, use a model contract as referred to in Article 26, fourth paragraph, of Directive no. 95/46/EC of the European Parliament and the Council of the European Union, or ensure that one of the other exemption provisions referred to in article 77, paragraph 1 of the Personal Data Protection Act is complied with.
Article 17: Confidentiality
In addition to the provision referred to in 14.3, all Parties are obliged to maintain confidentiality with regard to all confidential information that they have obtained from each other or from another source in the context of the agreement. Information is considered confidential if this has been communicated by the other Party or if this results from the nature of the information.
Article 18: Special conditions for master programmes and modules
18.1 The Education and Exam Regulations (OER) used by the Contractor also apply to the examination of master programmes and modules. This regulation specifies for the programme what requirements the participant must have fulfilled to be entitled to the diploma or certificate of participation.
18.2 If a participant wishes to temporarily suspend the master programme, this is possible, provided that the programme can be completed before an interim examination lapses (5 years) and at their own risk. The Contractor cannot guarantee that new training courses have started or will be started and cannot guarantee that there are still places available at current groups (maximum number of participants). The administration costs are €350 excl VAT.
Article 19: Applicable law and competent court
Every agreement between the Contractor and a Client is governed by Dutch law. Disputes arising from agreements to which these terms and conditions apply will be settled by the competent court in Arnhem.
ADDITIONAL TERMS AND CONDITIONS FOR ONLINE OFFERS
Article 21: General
21.1 These additional provisions only apply to Instructions that are carried out by the Contractor via the learning platform MijnSN.nl;
21.2 Subject to and as far as expressly deviated from below, the above Terms and Conditions of Delivery of the Contractor also apply in full to the online offer;
21.3 Without prejudice to other options, the applicability of the (additional) terms and conditions of delivery shall in any case (also) ensue from the acceptance of such by the (potential) Client by (each time) ticking those terms and conditions box before the (potential) Client is granted access to the online application.
Article 22: Definitions of terms
In addition to the provisions of Article 1, the following terms shall apply to online offers:
Leerplatform MijnSN.nl: the Contractor's internet application through which a Client can (provisionally) access the Contractor's online offer on terms and conditions defined by the Contractor, as far as an agreement has been formed for this purpose between the Client and the Contractor;
Personal goal-setting interview: the questionnaire completed on the Contractor's initiative and after the subsequent telephone conversation between a potential Client and an E-coach in which it is considered and established whether the online learning programme the potential Client is interested in actually matches their interests and/or abilities;
E-coach: the person appointed and equipped by the Contractor who is appointed to guide and coach online participants;
Online participant: the natural person, whether or not (themselves) the Client, who follows or has registered for an Online learning programme at the Contractor via online applications;
Online learning programme: the course or training selected by an Online participant via an Online application from the Online offer of the Contractor;
Online academy: all modules and learning programmes offered by the Contractor via internet applications, which can be registered for either by written or digital means;
Registration: the written or digital registration of a Client addressed to the Contractor, aimed at the formation of an agreement to follow an Online learning programme or training, pursuant to which the Client is granted provisional access to the Learning Platform MijnSN.nl.
Article 23: Cancellation policy
Contrary to the provisions of Article 6 and in addition to the provisions of Article 7, the following cancellation policy applies to the Online Offer:
Article 24: Other provisions
24.1 The access to the Account granted by the Contractor to the Client upon Registration is strictly personal and may only be used by the Client/participant themselves, or, if it is a legal entity, exclusively by the Online participant. In the event of violation of the provisions of this paragraph, the Contractor is authorised to deny the Online participant and/or the Client (further) access to the Learning Platform MijnSN.nl without being obliged to pay any compensation, including any refund of that which has been paid by the Client in the context of the Registration;
24.2 All intellectual property rights with regard to the Online offer and/or the MySN.nl learning platform and/or the Online learning programme and/or the Contractor's website belong expressly and exclusively to the Contractor. Neither the Client nor the Online participant are entitled to take over any (part) of it without the Contractor's prior written permission and/or transfer it to third parties and/or use it or have it used for other purposes than those for which the Contractor has granted permission. In the event of violation of the provisions of this paragraph, the Contractor is entitled to deny the Client (further) access to the Learning Platform MijnSN.nl without being obliged to pay any refund of that which has been paid by the Client in the context of the Registration. In the event of violation, the Client and/or the Online participant are liable for all losses arising for the Contractor as a result.
24.3 If and as far as an Online learning programme or module consists of several course or training components to be delivered by the Contractor via Leerplatform MijnSN.nl, these will be deemed to have been delivered to the Client the moment they are digitally made available to the Client by the Contractor. The recording of that moment in the (digital) administration of the Contractor constitutes conclusive evidence for this. Announcements by the Contractor regarding the intended delivery thereof are deemed to contain target terms only. The Contractor cannot be held liable for loss as a result of failure to meet those terms.