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General information

When will the course be confirmed?
Course confirmation is emailed at least 3 weeks before the start date.

What are facility costs?
Facility costs are standard costs that are added to all in-person courses. They cover the cost of the training room, lunch, coffee and snacks. They do not cover any overnight stays at the hotel. If you wish to stay at the hotel, please book this separately yourself.

Can Competence book my hotel for me?
No, Competence does not provide this service.

Do you have any special price agreements for overnight stays with the hotels where the training takes place?
No we do not have any special price agreements.


Registration and Enrollment

I have an unexpected clash in my agenda. Is it possible to reschedule?
It is possible to reschedule your course, once, free of charge, up until 14 days prior to the start of the course. Within 14 days a rescheduling fee will be applied. Please see our terms and conditions for more information.

I have an unexpected clash in my agenda. Is it possible to cancel the registration?
If you are a private registrant paying the invoice yourself there is a 14-day period after final registration in which you can cancel without costs. Please see our terms and conditions.


Invoicing

Is it possible to pay in installments?
It is possible to pay the Intermediate course in 4 installments if you register as a privately paying individual, or as a one-person company. The first invoice will be sent approximately 4 weeks before the start of the first module. The remaining invoices will then follow every 5 weeks thereafter. There are no extra costs associated with this.

When will the invoice be created?
The invoice will be created within a few days of your registration and will be sent by e-mail.

What are the payment options?
You can pay via banktransfer, Visa or Mastercard (or, in the Netherlands, Ideal). Bank details and credit card links are given in the invoice which will be sent via email once your registration has been finalised.

What is the payment term for the invoice?
Our payment terms are 30 days.

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